Expected results

We help you become more productive. Imagine the time you’ll save and headaches you’ll avoid by having a guide who knows exactly what you need and knows how to help you get it. No more dead ends learning the wrong program. No more frustrations with a computer geek who didn’t understand your needs. No more embarrassments because you asked a question. No more wondering “What did he just say?” We’ll listen to you. We are committed to helping you get the most out of technology.

Here's what you can expect when you work with us. Working with a TechMentor is like getting a trainer, consultant, and trusted guide all rolled into one. Our mentors each have over ten years’ experience providing computer training and consulting services to both large and small organizations.

Our unique approach responds to your needs. Our TechMentors care about what you want to accomplish. We listen first, verify our understanding of your needs, and then we work with you to create a customized solution.

Guiding beliefs and values

We believe in synergy and we value participation. We believe that no one knows everything; that “two heads are better than one.”  Because no one person is as smart as the whole group, we believe that we can all learn something from each other.  We encourage participation and seek for synergy.

We believe in humility.  We believe that no one wants to pay money to hear a professional brag or show off.  We strive to be “the guide on the side” and not “the sage on the stage.”

We believe in respect.  We believe that serving you is a great honor.  We strive to be worthy of that honor. We value your participation and will never make you feel like an idiot for asking a question.

We believe in excellence.  We strive to deliver a quality product.  If you are not happy with our services, we will work with you to make it right.

We believe that time is valuable.  We will teach you keyboard shortcuts, tips, and other efficiency boosters that will help save you time and money. We also know that many things can be automated with macros and templates.

We believe in being flexible, up-front and honest.  Sometimes things come up and adjustments need to be made.  We will communicate and work with you to overcome obstacles and seize opportunities.

We believe in being creative.  We don’t offer a “one size fits all” solution.  Instead we will work with you to create a custom-tailored solution.

We believe in being up-to-date.  We know that technology is always changing.  We strive to keep up with the latest innovations so we can help our clients with their current needs.

Our approach to training

Our trainers are professionals. We understand that adults learn best when they are self-directed. We work with you to assess your needs and then customize the curriculum to meet those needs.

We believe in blended training. When we bring a class to your office be prepared to interact. We use a "hear, see, do, and explain" methodology. You will get to hear and see the instructor do it. Then you get to do it for yourself. Finally, to solidify your new-found knowledge and skills, you will be given the opportunity to teach it to a coworker or at least explain how you will apply this to your work.

Our course materials are also blended. You get a workbook that explains concepts, interactive-materials, step-by-step procedures, and real-world hands-on exercises. We also offer you free access to our growing tips and tricks page as well as our growing online video library.

Other training options: Some people don't want to take a class. Some need one-on-one trainings and others may just want to hire a Mentor to make it happen. We therefore provide personalized trainings that are customized to your specific needs and we provide consulting services.

Our approach to consulting

When you work with a TechMentor, you work with a person who not only understands how the software works, but also understands how people and businesses work. Here is our approach.

We start by listening to you. There is nothing more frustrating than putting up with a high-powered consultant who tries to shove a one-size-fits-all solution down your throat. We don’t do that. Instead we recognize that you know what you need and it is our responsibility to listen.

We verify understanding. After listening to your needs, we make sure we've understood what those needs are. We do this, not only with words, but often with pictures, sketches and lots and lots of questions. We have to know that we're taking care of your needs before we proceed.

We develop quickly and ask for more input. Even after we have verified our understanding, we recognize there is still a chance that we may have misunderstood. So when we do office automation projects (like creating templates, programming macros, or building databases) we quickly create a prototype and ask you to test it. This gives you the option of sending us “back to the drawing board” before too much time has been invested. We then create additional features and ask you again to test them. This back-and-forth process keeps you in the loop so that our solution really is custom-tailored to you.

Our uniqueness

What make us different is our years of experience both in training and office automation, our engaging blended style, and our passion for customizing programs and curriculum to meet your needs.  We don’t want to be just another technology training and consulting company.  We do want to talk to you to see if we can be your TechMentors.

Contact a TechMentor

Tom: 408.375-6190
Maria: 408.221.2675